Customer Relationship Associate

We are a mobile internet project based on the sharing economy model (www.exwys.com). We have multiple teams in China, USA, Canada and other countries. At present, we are looking for a new customer relationship assistant in New York area to join our team.
The perfect candidate should have 1 to 2 years of customer relationship experience, and an undergraduate degree. Knowledge of the Chinese culture/language is required.

Responsibilities:
Customer Service: Put the customer first by answering inbound calls on the first ring and delivering a good experience. Manage the team’s voicemail and chat functions daily, keeping the team updated on outstanding issues and success stories.

Educate: Continuously stay up-to-speed on our products by attending producer trainings and classes, as available. Use these experiences to educate our customers on our offerings to drive sales.

Demonstrate the power of providing premier customer service to every customer via the phone. Maintain accurate records and work with customers to bring expired accounts up to date.

Qualifications and skills:
We are looking for leadership potential to train the next customer manager
Work independently but also in a team
Professional image and relationships is a must
Always positive and problem-solving attitude
Brilliant communication skills

工作内容：
1丶接受客户咨询，记录客户咨询丶投诉内容，按照相应流程给予客户反馈
2丶能及时发现来电客户的需求及意见，并记录整理及汇报
3丶为客户提供完整准确的方案及信息，解决客户问题，提供高质量服务
4丶良好的工作执行力，严格按规范及流程进行工作或相关操作
5丶与同事或主管共享信息，进行知识积累，提供流程改善依据

职位要求：
我们正在培养有潜力的客户经理
能够独立作业以及团体作业
具备专业形象工作态度正向并积极解决
问题良好的沟通能力

薪资：面谈
职位类型：全职