We are looking for someone who can process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with our company.
Responsibilities: - Assist the Department of Marketing to expand company's new business; - Create a connection and develop rapport with customers to provide outstanding, personalized service; - Listen carefully and connect with customers to understand their top insurance priorities and to uncover products and solutions that will benefit them; - Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness; - Assist customers with inquiries and/or problem resolution in a professional and composed manner; - May be required to work remotely on weekends.
Qualifications: - Minimum of six months customer service experience in insurance-related services or a goal-oriented environment; - Thrive on engaging with customers; - Strong communication skills (including verbal and non-verbal) and active listening skills; - Careful attention to detail and time management;Proficiency in basic computer skills; - Bilingual in English and Chinese is a must; - Willing to work from 5pm to 11pm on weekdays.