岗位名称：客服专员（全职或兼职）
岗位要求：
1.中英双语
2.学士学历
3.会使用MS Office办公系统：包括Word和Excel
4.有较强的沟通能力
5.有较强的时间管理能力和学习能力
岗位职责：
1.应答客户来电和回复客户邮件
2.通过后台管理用户订单
3.跟进用户疑难问题
4.与客服团队合作处理每日工单
5.有解决问题和做决断的能力
Requirements:
1.Chinese and English
2.BA/BS Degree
3.PC skills including MS Office: Word and Excel
4.Strong communication and written skills
5.Strong time management and learning skills
Position Responsibilities:
1.Answer incoming calls and emails
2.Manage orders through background system
3.Follow up with customers’ issues
4.Work with customer service team to deal with tickets
5.Ability to resolve problem and making decision.