工作地点：曼哈顿华尔街
工作性质：全职或实习
支持OPT/CPT/H1B
岗位职责
1丶接听客服/技术支持电话, 及时处理跟踪客人提出的问题
2丶负责接待并妥善解决客户投诉
3丶更新处理客人账户更新
4丶完善客服部门与其他部门的工作衔接和配合
5丶定期对客户投诉受理情况进行分析总结，并反馈至各其他部门以便发现问题并予以解决
任职资格：
1.熟练使用office等办公软件；
2.良好的沟通和协调能力，工作细致认真，责任心强，开朗乐观，富有亲和力；
3.良好的团队合作精神和团队协调能力；
4.良好的客户服务意识与工作心态；
请将简历发送至 hr@iconpayments.com, 有任何问题请致电 212-334-6825.
If you're looking for a hands-on internship, this could be perfect for you. Icon Payments is looking for a dedicated, smart go-getter who's willing to dig in and learn while doing so. You'll learn the ins and outs of quality customer service, participate in training activities and most of all - you'll learn the business. Nobody will make you fetch coffee or waste your time on meaningless tasks. This is a hands-on position that can lead to full-time employment.
Primary Duties & Responsibilities
• Answer incoming telephone and email inquiries from prospective and existing customers
• Welcome and identified customers’ need
• Helps resolve complicated customer complaints
• Assist customers with billing inquiries and payments
• Check account status for customers
• Explain company products, mission, and services to customers
• Help customers answer all questions. Follow up until it solved.
• Inform customers of current promotions or special sales
• Efficiently perform cross-department internal communication
• Communicates any problems or issues to management for resolution
Requirements:
• Minimum of High School Diploma or equivalent experience
• Ability to prioritize and multitask
• Previous customer service experience is a plus, but not required
• Ability to work in a fast-paced environment and collaborate effectively as a team member
• Ability to communicate at all levels with internal/external clients by phone and email
• Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point)
• Flexible schedule - weekdays
Please send your resume to Hr@iconpayments.com, or if you have any questions, please feel free to contact us by 212-334-6825