【招聘岗位】 Support engineer * Start with getting familiar with our IoT product production process onsite in our office in San Mateo, CA. * Help perform QA and troubleshooting for our product, both hardware, and software. Be able to react fast and draw solutions quickly for customer questions. * Liaise with the customer support team and engineering team to solve ongoing issues, aggregating, and analyzing feedback to support future product initiatives. * Work closely with internal cross-functional stakeholders across Customer Experience, Marketing, and Product. * Design and implement toolsets to improve the production process and customer experience.
Data Analyst * Collect data on consumers, competitors, and market place and consolidate information into actionable items, reports, and presentations * Communication development and business reporting * Recommends actions by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials * Maintain database by entering, verifying, and backing up data * Increase productivity by coordinating information requirements and solving communication gaps in the organization * Support the sales & marketing team with any events planning logistics.