We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations
The fixed shift is in the main work location, and there is a situation of temporarily going to work in other locations

Skills
Proven 3 year work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable and PeachWorks
Strong leadership, motivational and people skills
Acute financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Language: English or/and Mandarin


我们正在寻找一位餐厅经理来领导我们业务的各个方面。您将提供高质量的菜单并激励我们的员工提供卓越的客户服务。餐厅经理的职责包括维持餐厅的收入、盈利能力和质量目标。您将确保高效的餐厅运营，并保持高产量、生产力、质量和客户服务标准。要成功担任此职位，您需要在公司的前台和后台拥有管理技能和经验。我们希望您知道如何监督餐厅、与顾客登记入住以及平衡座位容量。后台管理经验至关重要，因为您将聘请合格的厨师和服务员，制定工作时间表，监督食物准备，并确保我们遵守健康和安全的餐厅规定。我们希望您在我们快节奏的环境中的忙碌时刻以身作则并提升我们的员工。最终，您将确保我们的餐厅顺利运营，让客户拥有愉快的用餐体验。


职责

协调每日前台和后台餐厅的运营

提供卓越的服务并最大限度地提高客户满意度

高效准确地响应客户投诉

定期审查产品质量并研究新供应商

组织和监督轮班评估员工绩效并提供反馈以提高生产力估计未来对商品、厨房用具和清洁产品的需求

确保遵守卫生和安全法规

管理餐厅的良好形象并提出改善方法

控制运营成本并确定减少浪费的措施

创建关于每周、每月和每年收入和支出的详细报告

通过口耳相传和餐厅活动在当地社区推广品牌

推荐接触更广泛受众的方法（例如折扣和社交媒体广告）

培训新员工和现有员工正确的客户服务实践实施政策和协议，以维持未来的餐厅运营

固定班次在主要工作地点，有临时到其他地点工作的情况



技能

拥有3年以上餐厅经理、餐厅总经理、酒店经理或类似职位的工作经验

作为经理的经过验证的客户服务经验

广泛的食品和饮料知识，能够记住和回忆食材和菜肴，以通知顾客和服务员

熟悉餐厅管理软件，如OpenTable和PeachWorks

强大的领导力、激励和人际交往能力

敏锐的财务管理能力

工商管理学士学位；酒店管理或烹饪教育是一个加分项

语言：英语或/和普通话

工作地点：长岛 Nassau County
请发简历至：vivian@mocaus.com