Assist customers with technical or product issues, system setup, product configuration via phone or remote system.
Guide customers through troubleshooting process and provide a solution for product problem.
Test and troubleshoot returned products, report product issues to the manufacturer.
Support sales team in a timely manner, provide updated information to Sales.

Fluent in English and Chinese, Good communication and phone skills, Able to take multi-task and work under pressure.
Knowledge of wired and wireless networking including access points, managed switches, and enterprise-grade routers.
Experience in troubleshooting and installing CCTV systems is preferred, but not mandatory.


Health Insurance, Paid Holiday leaves, Vacation, Sick/Personal leaves.
Location: Fresh Meadows, NY.
Please send you resume to kristen@gogss.com.